Customer Roles
Customer Role refers to the authority of a contact for their company account as follows:
Company Head: The Company Head is the chief executive, president, owner, sole proprietor responsible for leading the organization.
Primary Contact: The Primary Contact (or “Prime User”) is the main point of contact (or “PoC”) between the customer and the IT service provider. This individual is responsible for overseeing the relationship, ensuring the IT needs of the company are met, and addressing any concerns or issues that may arise.
Authorized Contact: An Authorized Contact is designated to communicate with the IT service provider regarding specific IT services and support. This individual has the authority to request changes, report issues, and make decisions related to IT matters on behalf of the company.
Billing Administrator: The Billing Administrator manages all financial interactions with the IT service provider. This role includes reviewing and approving invoices, addressing billing inquiries, and ensuring that payments are made promptly and accurately.
To obtain an authorized role, we must have the authorization from the Company Head or Primary Contact on file.